TERMS AND CONDITIONS OF SALES
Welcome to LIKECORK STORE, Your use of the website www.likecork.com, implies full and full acceptance of the general conditions of use described in the following paragraphs:
1. GENERAL CONDITIONS
1.1. The website management www.likecork.com, is the responsibility of the company Andorinha Rainha, Lda, with the telephone number (+351) 919086852 e-mail: likecork@likecork.com, VAT nº 513877355, registered at the commercial registry office of Faro under the same number.
1.2. All the rules and procedures contained in this document do not contravene by any means or form the applicable legislation in force, with the purpose of framing the rights and duties of the user’s relationship, as a visitor, with LIKECORK.COM.
1.3. The prices and promotions on LIKECORK.COM are specific and can only be in practice for limited periods of time, however the prices in practice on LIKECORK.COM, as long as they are more favorable to the customer, prevail whenever there are inconsistencies between the information that is provided on this website and that practiced in our physical stores.
2. ABOUT THE CONTENTS
2.1. The images, information and all other content contained herein are intended for private use and their use for purposes outside the scope of LIKECORK.COM is not permitted.
2.2. LIKECORK.COM, will always endeavor to ensure that all information disclosed on the site is free from publication errors, so it is our commitment to make all corrections that prove necessary, whenever an error is detected that may significantly change the conditions of perception by users of the site.
2.3. Without prejudice to what was stated in the previous point, any changes to the contents of the website will only be enforceable between the parties after their effective online publication.
2.4. The images presented are intended exclusively to illustrate the articles indicated, and are not themselves liable to any commercial transaction between the user and LIKECORK.COM.
2.5. The site has been optimized for viewing with a resolution of 1024×768 or higher, and LIKECORK.COM does not assume any responsibility, in any case in which the visualization of the site proves to be deficient or even impossible.
2.6. The color tones of the product images displayed on the users’ screen may appear different from reality and depend on factors outside the sphere of responsibility of LIKECORK.COM, such as the characteristics of the user’s computer equipment.
2.7. The accessories and complements presented in the photos are never included, except when expressly indicated.
2.8. To clarify any doubts or obtain information about the products promoted on the website, please contact us via email: likecork@likecork.com.
3. PRICE
3.1. Sales prices published on www.likecork.com are in euros. These prices already include all fees and taxes required by law and are valid unless there is a publication error or stock out.
3.2. Except where expressly indicated, sales prices for published products do not include delivery and assembly services.
3.3. LIKECORK.COM reserves the right to be able to modify the sales prices at the times it deems most convenient, in compliance with the law, and ensuring the commitments already made with its customers with the exceptions indicated in point 3.1.
3.4 Prices on LIKECORK.COM may be different from those existing in physical stores representing the brand.
3.5 If sales price marking errors occur, we will do everything possible to correct them as soon as possible. If any of the products is incorrectly marked and until LIKECORK.COM proceeds to the corresponding corrections, the constant in points 1.3, 2.2 and 2.3 will apply.
4. PRODUCT AVAILABILITY
4.1. All product orders are subject to availability. In the event of difficulties in supplying products, or if stocks of a product are exhausted, we will inform you immediately of the unavailability and reserve the right to provide the user with information about replacement products of equal or higher quality, that the user can order.
4.2. If the User chooses not to order the replacement products, we will refund any amount paid by the user in relation to the missing products within 30 days.
5. DELIVERY
5.1. Notwithstanding the provision in clause 4 above regarding the availability of the product, and except in the case of extraordinary circumstances, we will make every effort to send the order for the product (s) referred to in each Shipping Confirmation before the date specified in the Order Confirmation in question or, if no delivery date is specified, within the estimated time specified when selecting the delivery method and, in any case, within a maximum period of 60 days from the date of the Order Confirmation .
5.2. There may also be delays for reasons such as product customization, unforeseen circumstances or problems in the delivery area. If we are unable to comply with the delivery date for reasons not arising from our responsibility, the user will be informed of this situation and will have the possibility to proceed with the purchase, to establish a new delivery date or to cancel the order. If the user chooses to cancel the purchase, he will be entitled to a full refund of the amount paid, without prejudice to all other rights that assist him under the terms of the applicable legislation.
5.3. We do not deliver at home on Saturdays, Sundays and holidays.
5.4. LIKECORK reserves the right to charge a certain amount for the delivery of products in specific cases, which will be calculated using the defined table.
5.5. Supply, delivery or assembly prices do not include the use of special means of transport or access, such as external stairs or cranes, or changes in civil construction to doors, windows, stairs or other structures of the property. Whenever the object of the delivery does not fit in the accesses, the delivery is considered to be made on the ground floor of the address in question.
5.6. For the purpose of these Conditions, it will be considered that the “delivery” took place or that the order was “delivered” at the moment when the User or any third party designated by him takes physical possession of the products, which will be proven by the signature of the order receipt record at the agreed delivery address.
6. RIGHT OF FREE CONTRACT TERMINATION
6.1. In the context of online shopping (online), the consumer has a period of 14 days, counting from the day he acquires physical possession of the goods or the day he acquires physical possession of the last item, in the case of several goods ordered in a single order and delivered separately, to return your order, free of charge in addition to those established in this clause and without the need to indicate the reason, in accordance with the provisions of paragraph 1 of article 10 of DL nº 24/2014 , of February 14, in its current version. To exercise this right, you must state unequivocally that you intend to terminate the contract and you must return the entire article, in the same condition as it was sold, without signs of misuse, in original packaging and in good condition and accompanied by all accessories that constitute.
6.2. Within the same period, the customer may proceed with the claim of any defects or inadequacy of the product in relation to the order, which is the responsibility of Likecork. For the free resolution period to be respected, it is enough that your communication regarding the exercise of the right of free resolution is sent before the end of the resolution period. For this purpose, the complaint must be formalized through an email sent to likecork@likecork.com. In the complaint, the Customer must expressly state the reasons for his complaint, always mentioning the order number and his tax identification number. The support team for the website www.likecork.com will coordinate with the Customer how to proceed with the return of the goods, if justified, assuming in these cases Likecork the costs of returning it and the costs of a return. new delivery. In situations where the reasons for the return are not the responsibility of Likecork, the return will be accepted, after checking the good condition of the returned parts and their packaging, being refunded the amount paid by the Customer, deducted from the shipping costs of delivery (still that have been assumed by Likecork) and the return shipping costs. As a result, Likecork reserves the right not to accept product returns without prior notice, as mentioned above, and which do not comply with the same conditions of conformity as the date of delivery to the Buyer (namely products that have undergone any type of use, transformation , damage and / or lack of original packaging / accessories / complements).
6.3. As soon as Likecork receives the Customer’s declaration of exercise of the right of withdrawal, the Customer Support team will contact the Customer to schedule the collection of the item, in the applicable cases. Under the right of free withdrawal, Likecork will collect the goods to be returned at the Customer’s home, free of charge, if the product purchased on the Likecork website cannot, by its nature or size, be returned by mail.
6.4. After exercising the Right of Free Termination of the Contract, the refund of the amount paid by the Client, including, if applicable, the costs that the client has paid for the delivery of the good, will be made through the same payment method that was used in the initial purchase. , at no cost to the consumer, after validation of compliance with the return conditions described in point 6.2, with Likecork having a maximum period of 14 days for this purpose.
6.5. LEGAL EXCLUSIONS TO THE RIGHT TO FREE RESOLUTION, Without prejudice to the provisions of paragraph 6, contracts for: – Supply of goods made according to the Client’s specifications or clearly customized; – Supply of goods that, by their nature, cannot be resent or are liable to deteriorate or become quickly out of date; – Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery; – Supply of goods that, after delivery and by nature, are inseparably mixed with other products.
7. LITIGATION AND RESPONSIBILITY
7.1. For any dispute arising from the application of these General Conditions of use, the Faro District Court will be competent with express waiver of any other.
Customer services
Mobile phone .: (+351) 919086852
from Monday to Friday from 10:00 to 18:00.
Email: likecork@likecork.com